mystery

As an Investor/Owner, are there times that you ask yourself

  • As a brand, are we catering our guests with the services that we proudly advertise?
  • Is the repeat guest ratio from a certain market / country / areas reducing YOY?
  • Am I using secure F&B cash outlets?
  • Are my guest cheques being played?
  • Could there be any other financial loss/ shortage, be it in purchasing or front office or spa?

At RITNIT, we recognize that all of these are very valid concerns and have created a two-step breakdown for addressing them individually

  • Mystery shopping for improving internal processes
  • Mystery shopping for improving guest experience

Once commissioned and depending on your need, RITNIT will adopt a technique of mystery shopper, who will assess all services, operation and delivery as a real guest would do. Their review will help you identify the areas, which may need improvement or changes etc. This service will be latently carried out by someone who will be conducting an invisible auditor, but with the eyes and ears of a guest.

On the last day of audit, this shopper will reveal himself to your leadership team contacting first the GM or Owner and the same day meeting with the Ex.Com team providing them with an initial synopsis to help close areas of leakage, which may need immediate attention.

Our professional team of consultants will then compile and analyze the data collected by the auditor, and in due time, present to your management/ leadership team a detailed report with solutions and recommendations.